At Qokani Herbs, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Consumer Data Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
Information We Collect
We may collect the following types of information when you use our website, products, or services:
Personal Information
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party payment processors — we do not store full card information)
Automatically Collected Data
IP address
Browser type and device information
Cookies and tracking technologies
Browsing activity on our website (pages viewed, time spent, clicks)
Optional Information
Product reviews
Survey responses
Preferences (e.g., product favorites)
How We Use Your Information
We use personal information only for legitimate business purposes, including:
Processing and fulfilling orders
Providing customer service
Sending order confirmations and shipping updates
Personalizing shopping experiences
Improving website functionality and product offerings
Marketing and promotional communication (with consent where required)
Fraud detection and security monitoring
Compliance with legal obligations
Sharing of Information
We do not sell your personal information.
We may share data only with:
Service providers (payment processors, shipping carriers, email service providers)
Analytics and advertising partners (for site performance and marketing, using anonymized or aggregated data where possible)
Legal authorities when required by law or to protect our rights
All third-party partners are contractually obligated to protect your information.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve site performance
Personalize content
Analyze user behavior
Deliver targeted advertisements
You can manage cookie settings directly through your browser or device.
Data Retention
We retain your personal information only for as long as necessary to:
Provide our services
Comply with legal, tax, or accounting requirements
Protect our business from disputes
Once no longer needed, data is securely deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request corrections or updates
Request deletion of your data
Opt out of marketing communications
Withdraw consent
Request a copy of your data (data portability)
Limit or object to certain data processing activities
To exercise any of these rights, contact us at [support email].
Data Security
We use administrative, technical, and physical safeguards to protect your data, including:
Encryption of sensitive information
Secure data storage
Access controls
Regular system monitoring
However, no online service can guarantee 100% security.
Children’s Privacy
Our website and services are not intended for children under 13 (or the minimum age required by local law).
We do not knowingly collect information from children.
International Data Transfers
If you access our services from outside [Your Country/Region], your data may be processed in countries with different data protection laws. We use approved safeguards to protect such transfers.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy or your data rights, please contact us:
Qokani Herbs
admin@qokaniherbs.co.za
0815254103
Shipping Policy
At Qokani Herbs, we deliver nationwide across South Africa with a simple, transparent shipping rate. Please review our policy below.
Order Processing Time
Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the following business day.
You will receive a notification once your order has been dispatched.
Shipping Fee
We charge a flat rate of R100 for shipping anywhere in South Africa — regardless of location or order size.
No hidden fees
No additional surcharges for rural or outlying areas
Delivery Timeframes
Nationwide Delivery
Main cities & metros: 2–4 business days
Townships & suburban areas: 3–5 business days
Rural or remote areas: 4–7 business days
Delivery times may vary depending on courier operations and external factors.
Order Tracking
Once your order is dispatched, a tracking number will be sent to you via email or SMS.
Tracking information may take up to 24 hours to update.
Delivery Requirements
Deliveries take place Monday to Friday (excluding public holidays).
A valid physical address and contact number must be provided.
Couriers cannot deliver to P.O. Boxes.
Failed Deliveries & Returns
If delivery fails due to:
Incorrect or incomplete address
No one available to receive the parcel
Unanswered courier calls/SMS
The parcel may be returned to us.
Re-delivery will incur an additional R100 shipping fee.
Damaged, Lost, or Missing Parcels
If your parcel arrives damaged, incomplete, or has not arrived:
Contact us within 48–72 hours.
Provide your order number and, if damaged, clear photos.
We will assist with an investigation or replacement.
Delivery Delays
Delays may occur due to:
Load shedding
Severe weather
High-volume periods (Black Friday, holidays)
Courier network issues
We will always keep you updated where possible.
Contact Us
For any questions, assistance, or concerns:
Qokani Herbs
admin@qokaniherbs.co.za
0815254103